Refund policy

Refund & Returns Policy

Last updated: January 2026

At SELECTOOL, we stand behind our products. If something isn’t right, we’ll work with you to make it right.

Return Window

You have up to 6 months from the date you receive your order to request a return.

To start a return, contact us at:
📧 customerservice.selectool@gmail.com

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is:

  • damaged

  • defective

  • or incorrect

Contact us as soon as possible and include a photo so we can evaluate the issue and choose the best solution (replacement, refund, or store credit).

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method

  • Processing times vary by bank or credit card provider

Exchanges

If you’d like an exchange instead of a refund, let us know when you contact us and we’ll help coordinate the best option.

Non-Returnable Situations

Returns may be refused if:

  • The item has been misused or intentionally damaged

  • The return request falls outside the 6-month window

Questions?

We’re real people and we’re happy to help.
📧 customerservice.selectool@gmail.com
📍 Salisbury, North Carolina, USA